Jacinta Nzinga: Who and what is a mid-level manager in a Kenyan hospital?
Jacinta Nzinga's research is on the roles in planning and coordinating the production of services by mid-level managers in Kenyan public hospitals and how they bridge the gap between the senior level management and front line workers. She observes that there is little research on mid-level managers in low-income settings despite their importance in implementing better practices in hospitals. Strengthening mid-level managers is required to help improve performance since Kenyan hospitals have leadership gaps and poor communication between the senior administration and the lower cadres hence preventing better practice.
Jacinta Nzinga is a DPhil student at the KEMRI-Wellcome Trust Research Programme in Nairobi, Kenya. She examines how efforts to improve service delivery through adoption of recommended practices in Kenyan hospitals depend on health workers’ responses to improvement efforts, hospital context, actions of unit heads and the interaction between them.