Jacquie tells us how she used process mapping to understand patient journeys through hospital. This recording is part of the Global Health Challenges webinar 'Strengthening patient experience and outcomes through pathways of care' 25/11/21

Jacquie is a health systems/implementation science researcher. Her background is in clinical medicine (Paediatrics), and she holds an MSc in Epidemiology from the London School of Hygiene and Tropical Medicine, and has recently submitted her PhD at the University of Amsterdam. Her doctoral project was trying to understand the complex epidemiology of tuberculosis in children and optimising implementation of guidelines and diagnostic tests to improve case detection of tuberculosis in children.

She has close to 10yrs experience in health systems research and has collaborated with the Kenyan Ministry of Health and government hospitals in various quality improvement projects, clinical trials, observational studies and systematic reviews-all of which have contributed to building evidenced-based care and policies for sick children in Kenya. She is a member of the scientific committee of the Kenya Paediatrics Association and has been active in reviewing and developing guidelines as well as organising scientific meetings. She serves on the Kenya Paediatric TB Technical Working Group, is a member of the International Union of Lung Health and the WHO Child TB subgroup, providing technical expertise in policy development and advocacy for improved care for children with tuberculosis locally and worldwide.

Jacquie also has vast experience in medical education. She lectures Paediatrics and Child Health at the University of Nairobi; and is a guest lecturer on the Diploma in Tropical Medicine course with the London School of Hygiene and Tropical Medicine. She is also a trainer of trainers for the Paediatric HIV Care Course; Paediatric TB; as well as Paediatric Life support courses, and has facilitated several courses in Kenya and the wider Eastern Africa region. Her expertise thus spans health systems research, implementation science, curriculum development and medical education, clinical and observational studies, qualitative studies, mixed methods, quality improvement, monitoring and evaluation, policy formulation and implementation. She is passionate about capacity building and use of evidence to improve quality of care given to children.