Women’s experiences of mistreatment during childbirth and their satisfaction with care: findings from a multicountry community-based study in four countries
Adeniyi Aderoba (cohort 2018-19), Thae Maung Maung, Nwe Oo Mon, Hedieh Mehrtash, Kwame Adu Bonsaffoh, Joshua P Vogel, Theresa Azonima Irinyenikan, Mamadou Dioulde Balde, Porjai Pattanittum, Özge Tuncalp, Meghan A Bohren
Experiences of care and satisfaction are intrinsically linked, as user’s experiences of care may directly impact satisfaction, or indirectly impact user’s expectations and values. Both experiences of care and satisfaction are important to measure so that quality can be monitored and improved. Globally, women experience mistreatment during childbirth at facilities; however, there is limited evidence exploring the mistreatment and women’s satisfaction with care during childbirth.